Pelatihan “ASSERTIVE
COMMUNICATION & HANDLING DIFFICULT PEOPLE”
bagi para Karyawan PT. Pertamina
(PHE WMO, PHE
Metana Suban & TAC Pertamina EP Goldwater TMT) Jakarta
(bersama
IPDC Consulting - di Hotel HardRock-Kute
Bali, 17-19 September 2014)
Deskripsi Pelatihan :
How many times have you wanted to express yourself more clearly but felt
you couldn’t? Assertive communication is about expressing your feelings,
thoughts, and wants in a way that allows
you to stand up for your rights without infringing on the rights of other
people. These skills are not something we are born with. Like any other social
behavior, assertive communication skills have to be learned and practiced. In
this advanced assertive communication skills training course, you will gain
practical ideas and leading edge techniques to give you positive flexible ways
of enhancing your difficult/challenging communications and relationships,
assertively.
Another practical focus of this course is on dealing with difficult
people. After completion of the program you will be able to communicate calmly
and professionally, even in stressful and emotionally charged situations, and
to stand up and respectfully speak up and be heard in all situations, with
anyone (including with the difficult ones), anywhere, anytime.
Materi Pelatihan :
1.
Introduction
to assertiveness
·
How
we communicate
·
Defining
assertive behavior
·
Assertive
and non assertive behavior
2.
Self
awareness
·
Self
esteem
·
Submission,
aggressive, and assertive behavior
·
Behavioral
styles
·
Self
perception
·
How
others see us
3.
Delegation
·
How
to delegate effectively
·
Why
we do not delegate enough
·
Mistakes
in delegation
4.
Techniques
to use
·
Basic
steps to assertiveness
·
Assertive
statements
·
Setting
goals
·
Giving
feedback
·
Self
disclosure
·
Saying
“no”
5.
Barriers
to assertiveness
·
Controlling
fear
·
Coping
with criticism
6.
Building
confidence
·
Setting
goals
·
Identifying
personal effectiveness
·
Tecniques
for staying calm
7.
Assertive
communication
·
Communication
skills
·
Vocal
and verbal
·
Non-verbal
communication
8.
Handling
conflict
·
Conflict
causes
·
Understanding
difference
·
Positive
conflict
·
Handling
conflict
·
Hurting
and helping responses to conflict
·
Conflict
flow
9.
Negotiating
·
Successful
negotiating
·
Negotiating
tactics
·
Characteristics
of effective negotiators
·
Approaches
to negotiating
·
Avoiding
win-lose mindset
·
Making
concessions
·
Closing
a negotiation
Output Pelatihan
·
Gain a greater understanding of the true nature and value of
assertive behaviour and communication.
·
Find out how you undermine your own assertiveness, even if you are
not aware of doing so.
·
Learn how to communicate assertively, without creating unnecessary
conflict in your working and personal relationships.
·
Acquire seven specific assertiveness skills that help you deal
with criticism and obtain honest and valuable information that you can use to
enhance your relationships with others.
Pelaksanaan Pelatihan:
Pelatihan
berlangsung selama 3 hari (17-19 September 2014)
Pemateri : Kanaidi, SE., M.Si., cSAP
Penyampaian materi oleh Narasumber/ Pemateri dipandang
oleh peserta sangat bagus dan berkesan, yaitu :
-
disampaikan secara
runtut dan sistematis,
-
disampaikan dengan
bahasa sehari-hari yang terasa sangat mudah untuk dipahami peserta,
-
dilengkapi juga dengan contoh-contoh
kejadian nyata sehari-hari, serta diulas juga dengan tip-tip solusi
pemecahannya.
-
terlebih lagi di sela-sela penyampaian
materi juga diselingi dengan jok-jok (humor-humor) segar, sehingga membuat
peserta tertarik secara antusias untuk mengikuti sesi demi sesi kegiatan
pelatihan
INFORMASI Lengkap/ hubungi :
HP. 0812 2353 284 –
0878 2298 4716 Telp/Fax : 022-4267749
Pin BB : 27CBC148
Facebook : kanaidi.kenpartii
